Q. How long have you been in business?
A. We’ve been in business since 1929.
Q. Are your technicians certified?
A. Absolutely! All of our service managers, technicians and sales team are certified by the Michigan Department of Agriculture and/or the Indiana State Chemist. In addition, we have a PhD Entomologist on staff as well as 5 Associate Certified Entomologists (A.C.E.).
Q. Do you do background checks on your employees?
A. Yes. Rest assured, we are very picky about who we hire to represent our company. Prior to hiring any employee, we do extensive background checks as well as drug testing. They must also pass an ethics test.
Q. How will I know it’s your service technician?
A. When our service technicians arrive to complete your service, they will always be in clearly marked company vehicles, be wearing a uniform with a logo and be wearing a name badge.
Q. I wasn’t on site when you completed my service. How do I know you were here?
A. Though GPS and bar-coding, we can track specifically when our service technician arrived at your location to perform your service. By logging on to your account our secure website you will be able to see when our technician was there, for how long, what work was completed, which products were used to treat issues and so much more.
Q. How come I don’t have the same service technician every time?
A. Typically, in more populated areas, service technicians share the same service territory. Their schedules are different each month based on Griffin Pest continually adding new customers and the need for existing customer call-backs. Therefore you may see 3 or 4 different technicians service your home over the course of a year. Other times, you may see the same technician for several services. With over 30,000 customers to service, it is a monumental task to route our service technicians to our customers in an efficient manner so we can arrive on time.
Q. How will I know when it is time to schedule my next service?
A. There is no need for you to schedule the service. We take care of that for you. Within one week of your next service, we will notify you via phone or email as to when your next service will be. You will receive a message 7 days prior to service and then a reminder 24 hours prior to service. If the time does not work for you, give us a call to reschedule the appointment.
Q. If I don’t see any pests, can I skip my next service?
A. We wouldn’t recommend it. Just because you don’t see any pests, doesn’t necessarily mean they are gone. For us to maintain control, and continue to provide you with our Guarantee, we must perform all of your services.
Q. If I see a pest problem between services, will you come back for free?
A. Absolutely! As long as you have maintained your regular service, we will come back at no additional charge. It’s all part of the Griffin Guarantee.
Q. What about rain?
A. All of the materials used in our pest management programs are designed for all weather conditions and are applied with methods in areas where they will resist degradation from the sun and rain.
Q. How can I pay my bill?
A. You have several options when it comes to paying your bill:
- Pay online: Though our secure website, you can pay through your online account. To set up your account, contact our call center at 888-547-4334
- Pay by phone: Just call us at 888-547-4334 and we can take your credit card payment over the phone.
- Pay by mail: When you receive an invoice, simply mail a check to our payment center.